Help Centre3
- Help articles with instant answers that appear while customers type
- Search across all help content
- Categories for your most common questions
Support & Community
Algogenix Helpdesk
Support tickets, departments and agents
A clean, modern helpdesk with departments, agents, instant help answers, chat-style conversations, saved replies, internal notes and response-time targets.
- 19features
- PHP 7.4–8.4tested
- In-housebuilt & supported
Overview
Why choose Algogenix Helpdesk
Made for: Course sites, stores and service businesses that want proper support tickets instead of an overflowing inbox.
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Help Centre with instant answers while learners type
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Smart forms that attach the learner's order or course
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Agent console with queues and customer context
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Saved replies, internal notes and attachments
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Response-time targets with overdue alerts
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Satisfaction ratings and email notifications
Complete feature list
Everything in Algogenix Helpdesk
19 features, ready to use from the moment you activate it.
Submitting tickets4
- Smart forms that attach the customer's order or course automatically
- Departments such as billing, technical and courses
- File attachments with safe file types only
- Guests and logged-in customers can open tickets
Conversations3
- Chat-style conversation view for customers and agents
- Email notifications for every reply
- Customers can follow all their tickets in one place
Agent console5
- Queues for new, open, waiting and closed tickets
- Customer context next to every ticket: orders, courses and past tickets
- Assign tickets to agents and departments
- Saved replies for common answers
- Internal notes only agents can see
Service levels2
- Response-time targets per department
- Overdue alerts for tickets that need attention
Feedback1
- Satisfaction ratings when a ticket is closed
Security1
- Customers can only see their own tickets
Requirements
- WordPress 6.0+
- PHP 7.4+ (LearnDash and WooCommerce optional)
What you get
- The plugin download and a licence key for your website
- Updates and support for the licence period
- Installation guidance from the team that built it
- Secure checkout with Paystack
Need something custom?
Need it to do something more? We built it, so we can tailor it to your platform.
Build a custom feature →Do I need LearnDash or WooCommerce?
No. It works on any WordPress site. With LearnDash or WooCommerce, tickets also show the customer's courses and orders.
Can I have several agents?
Yes. Add agents, put them in departments and assign tickets to them.
Do customers need an account?
No. Guests can open tickets by email, and logged-in customers see all their tickets in one place.
How do I install it?
Download the zip after payment, then go to Plugins → Add New → Upload Plugin in WordPress. We will help if you get stuck.
What does the licence include?
A licence key for your website with updates and support for the licence period.
Can you customise it for my site?
Yes. We built it, so we can add features or adapt it to your platform. Tell us what you need.
How do I pay?
Prices are shown in US dollars and you pay securely through Paystack at checkout.
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Ready to add Algogenix Helpdesk to your site?
Get it today, or talk to us about installing and tailoring it for your platform.
Start a project →